This site uses cookies. To find out more, see our Cookies Policy

Bilingual French Customer Service Representative in Covington, LA at Globalstar

Date Posted: 9/25/2018

Job Snapshot

Job Description

Globalstar is Hiring a Bilingual French Customer Service Representative to Join Our Team in the New Orleans Areas!

 

WHO ARE WE?

Globalstar is a leading provider of mobile satellite voice and data services. Customers around the world in industries such as government, emergency management, marine, logging, oil & gas and outdoor recreation rely on Globalstar to conduct business smarter and faster, maintain peace of mind and access emergency personnel. The Company's products include mobile and fixed satellite telephones, the innovative Sat-Fi satellite hotspot, Simplex and Duplex satellite data modems, tracking devices and flexible service packages.  For more information, visit www.globalstar.com.

Globalstar offers a competitive salary and benefits package including, but not limited to, medical, dental, 401K, stock options, life Insurance, long term disability and short-term disability.

 

JOB SUMMARY            

  • Customer Relations is the most important department within Globalstar as the main contact between our loyal customers and the company
  • This is a position for those who want to excel in customer relations, take ownership of the customer’s needs, resolve them and go the extra mile for the customer
  • We are high energy, diverse busy team that loves what we do
  • We are a 24 x 7 support center for our worldwide customer base

Candidates must be eligible to work in the United States.  Sponsorship not available for this position. Must be able to accommodate a flexible schedule. Shifts may vary. We are a 24X7 support center.

A Typical Day Includes            

  • Engaging with our loyal customers on a variety of subjects over the phone, via email and/or via Chat support
  • Delivering an individualized customer service experience with professionalism, courtesy, efficiency, and accuracy
  • Understanding that we help rescue people and save lives everyday
  • Assisting our partners with their needs or their customers’ needs
  • Using technology efficiently and effectively
  • Understanding and helping to improve internal processes, offerings, promotions, pricing and/or products
  • Recording customer interactions in our systems
  • Participating in our Wellness program
  • Providing feedback to managers and senior management

Job Requirements

What we are looking for

  • Passionate about delivering superior customer service
  • Love to learn
  • Take charge to resolve a customer issue
  • Fluent verbal and written communication skills in French and English
  • Experience in Chat support is a plus
  • A “People Person” with effective listening skills
  • Love technology and learning new gadgets
  • Time management and organizational skills
  • Proficiency in Microsoft Office
  • Ability to handle difficult issues/customers effectively
  • Flexible, able to handle multiple tasks and meet deadlines
  • Review your work for accuracy and compliance

 

EDUCATION REQUIREMENTS

  • High school diploma or GED Certification is preferred with 1-2 years of work experience

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

  • Works in an office environment
  • Sits for long periods of time.
  • Other physical duties as required.

 

Globalstar is an EOE.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or prot

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs